Account Manager (5-10 Yrs) Mumbai (After-Sales/Customer Service)

Key Responsibilities:- Serve as the primary point of contact for client accounts, managing day-to-day communication and ensuring client satisfaction.- Build strong client relationships by understanding their business goals, brand voice, and marketing priorities.- Collaborate with internal creative, strategy, and production teams to deliver campaigns on time and within scope.- Translate client briefs into actionable tasks for the creative team, ensuring alignment between expectations and output.- Manage timelines, budgets, and deliverables across multiple projects simultaneously.- Proactively identify opportunities to grow existing accounts by pitching new ideas, formats, or campaigns.- Resolve challenges with clients or internal teams, maintaining a solutions-first approach.- Track campaign performance and prepare reports to demonstrate impact and ROI for clients.Requirements:- 5 years of experience in account management, client servicing, or brand management, preferably in advertising, creative agencies, or media.- Proven track record of handling large brands and high-profile campaigns.- Excellent communication and relationship management skills with strong business acumen.- Ability to juggle multiple projects in a fast-paced, creative environment.- Deep understanding of digital-first content, influencer marketing, and brand storytelling.- Strong problem-solving and conflict-resolution skills.- Comfortable working with cross-functional teams (creative, production, strategy).What We Offer:- Opportunity to work with some of the biggest brands and create campaigns that shape pop culture.- A creative, collaborative, and fast-moving work environment.- Growth opportunities in a rapidly scaling creative studio (ref:updazz.com)

Payroll Type : Permanent