Misuraa Projects - Executive - Customer Relationship (1-6 Yrs) Mumbai (After-Sales/Customer Service)

What you ll do:- Welcoming walk-in clients with warmth, listening closely to their needs, and offering furniture solutions that fit like a dream.- Following up with clients and interior designers-not to close a sale, but to keep the conversation going, with care and clarity.- Coordinating with designers and architects to explore collaboration opportunities.- Preparing quotes (with flair and accuracy), and sharing them after approvals.- Bridging the conversation between our clients and sales team-especially when prices need a little back-and-forth magic.- Maintaining a clean, updated client database-because good records = happy memories.- Handling queries with empathy and offering smooth, timely resolutions.- Pitching in with digital media and our upcoming e-commerce journey-we love fresh.What You Bring Along:- Excellent spoken and written English (you re the kind of person people like getting emails from).- A well-put-together presence and a natural sense of warmth.- Comfort in dealing with clients, designers, and team members alike.- A working knowledge of Google Sheets / Excel (nothing fancy-just the basics).- Thoughtful email-writing skills and strong follow-up instincts.- Confidence, initiative, and a gentle touch of humour-we love people who take work seriously, but not themselves too seriously!- (Female candidates are preferred for this position.) (ref:updazz.com)

Payroll Type : Permanent