Customer Support Role (2-3 Yrs) Bangalore (After-Sales/Customer Service)

Responsibilities:- Act with integrity & think customer-first in every interaction- Handle basic PhonePe account and transaction related queries- Ability to flex between phone & data channels- Follow specified process guidelines to bring about resolution- Build customer trust through their interaction- Ability to meet hourly & daily productivity goals- Leverage internal processes and resources to drive resolution- Escalate appropriately taking support from relevant teams to resolve customer issues- Recommend process improvements- Engage & Educate customers so they re able to leverage PhonePe to the fullestRequirements:- Have excellent written and verbal communications- Have good learn ability- Be an active listener and deal well with objection- Have strong customer orientation and ability to adapt/respond to different scenarios- Be a team player, flexible and open to feedback- Ability to multitask, prioritise, and manage time effectively- Should be able to speak in English and Hindi- Graduation (10 2 3) is Mandatory (ref:updazz.com)

Payroll Type : Permanent