Required BPO Telecaller - Coimbatore

We are looking for a BPO Telecaller to join our team at Lokankara Business Solutions . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card . The role offers 13000 - 19000 and a dynamic environment with opportunities for growth. Key Responsibilities:

• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements: The minimum qualification for this role is 12th Pass and 0 - 2 years of experience . You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Job Profile : BPO Telecaller
Industry : BPO, bsc-bca-bbm, Walkin