CS And D Academy : Business Processes Associate Consultant

We help the world run better
At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80 of global commerce, and we need your unique talents to help shape whats next. The work is challenging : but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
ABOUT THE CUSTOMER SERVICES and DELIVERY ACADEMY
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:SAP Customer Services and Delivery team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
:The Customer Services and Delivery Academy is a 12:18 months graduate program to start your career. This program consists of classroom:based learning with rotation opportunities with a predefined focus role within the business.
:Throughout the Program you will build the foundations needed for success in the Customer Services and Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
THE ROLE IN BUSINESS TRANSFORMATION SERVICES
Business Transformation Services (BTS) provides transformation consulting, enterprise architecture guidance and change management advisory services from SAP, playing a predominant role in pursuing the Customer Value Journey strategy. We work with strategic customers and Partners at the executive program level to achieve simplified Best:Run Business capability. We help accelerate business value realization out of SAP and other IT investments leveraging customers insights and tool:based approach, along with our long:established experience and the consolidated partnership with the ecosystem.
The mission of BTS is to support our customers in their SAP application enabled business transformations across the entire life cycle (i.e. from the value identification, through change implementation to the business benefit realization phase) and holistically in all domains of change (processes, organization and governance, people, and technology).
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
- interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy
- basic understanding of the mutual interdependencies between the business and IT aspects of customers ' transformation programs
- general knowledge of the latest trends in information technology, preferably SAP Cloud solutions and services and their relevance for customers ' business
- Preferred Enterprise Architecture or Analytics exposure for recent customer digital transformation and data:driven decision making journey
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
- Bachelor 's degree, or equivalent tertiary study
- 1:2.6 years work experience with customer facing roles
- Team player with ability to work independently and take ownership of assigned tasks
- Good listener with excellent communication skills, empathetic, collaborative
- Resourceful self:starters with strong interpersonal skills who are eager learners
- Interested in technology, innovation, and how digital platforms can solve business challenges
- Problem:solvers who are ambitious, passionate, resilient, proactive, open:minded, and able to manage pressure
- Preferred Enterprise Architecture or Analytics experience
EXPECTATIONS AND TASKS (DURING ACADEMY)
- Learn and understand the Customer Services portfolio for
Job Type: Permanent