Executive - Customer Service (0-5 Yrs) Kannur,Thiruvalla (After-Sales/Customer Service)

About:- Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions.
-Ensure proper verification, checking, appraisal and melting of purchasing gold ornaments/bar/coin.- Ensure proper documentation before purchasing and keep all the documents duly completed in all respect in safe custody, as per set guidelines- Scrutinize the daily voucher and ensure proper maintenance, as well as safe keeping of vouchers - To undertake new assignments/ duties being assigned as a part of centre job rotation carried out at time to time- Daily verification of cash when designated or given charge of cashier duties - Daily and regular verification of the gold and silver products and other securities- Balancing and tallying of all accounts at stipulated intervals adhering to the laid down procedure as per the manual of instructions.- To be thorough with the Product manual and all operational/administrative instruction issued head office from time to time - Cash carrying/remittance and other cash related operations/bank account operation as directed by the branch manager/management from time to time- To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of centers- Attending to any other duties that may be assigned/by the superiors/management from time to time - To take upon voluntarily and without objection the duties of the other staff member as far as possible if exigencies warrant so.- Maintain data confidentiality - Promote and maintain positive relations with all the contacts, customers and potential customers - Assist walk-in customers; maintain highest level of customer service by being polite, courteous, avoid conflict, wisely handling the present and prospective customers.- Able to work in a target oriented environment which includes indoor/outdoor marketing activity - Effectively communicate on the product features to the customers (ref:updazz.com)

Payroll Type : Permanent