Customer Support Associate

Key Responsibilities. Handle inbound and outbound customer calls to address queries and concerns.Provide accurate information about Rupeek s gold loan products and services.Resolve customer issues promptly by coordinating with internal teams.Maintain detailed and accurate records of customer interactions.Ensure high levels of customer satisfaction through professional and empathetic communication.Follow company guidelines, processes, and compliance requirements.Escalate complex issues to senior support or relevant departments when needed.Assist in improving customer experience through feedback and proactive support. HSR Layout, Bengaluru