HR Helpdesk Specialist Keka App Support

HR Helpdesk Specialist Keka App Support (HR Support Executive)& Location: Onsite [Whitefield, Bangalore]& Type: Full time& Reports to: HR Manager& Hours: Business hours desk coverage [10AM-7PM]
Role Overview& Own the Keka app helpdesk for our employees.& Review tickets, meet employees in person to resolve issues, and drive fast, accurate closure with clear updates throughout.
What you ll do

• Monitor the Keka Helpdesk (web & mobile); triage, prioritize, and pick up tickets.
• Address issues face to face at the HR desk/floor walks (login/access, leave & attendance, payroll queries, letters, onboarding/offboarding).
• Send quick acknowledgements, give ETAs, and keep employees informed until resolution.
• Collaborate with Payroll, IT, Admin, and managers to fix cross functional issues; follow through to closure.
• Close tickets with correct reasons (Resolved, Transferred, Duplicate, Invalid, No Response) and clean notes for reporting.
• Maintain helpdesk setup categories, forms, canned replies, FAQs and improve where needed.
• Educate employees on using the Keka app and self service; run short desk side walkthroughs.
• Track recurring issues and suggest simple policy/process or KB fixes to reduce repeat tickets.

What you ll bring

• Bachelor s degree or equivalent experience; 0 3 years in HR Ops/Support/Shared Services (strong freshers welcome).
• Hands on with HRMS; Keka experience preferred.
• Excellent face to face and written communication; empathetic, service first attitude.
• High attention to detail, confidentiality, and queue management across multiple tickets.
• Comfortable working onsite with consistent desk coverage.
• Success looks like>95% SLA compliance, low reopened rate, shrinking backlog.
• Clear documentation and consistent closing reasons.
• Positive employee CSAT and quick time to resolution.

Benefits & pay& Salary sponsored HR certifications; wellness benefits; growth path into People Ops.
Job Profile : HR Helpdesk Specialist Keka App Support
Industry : MBA, bsc-bca-bbm, hire-and-train, recruitment