Client Service Associate || Mumbai

Responsibilities: To resolve complex queries and issues of product and services Must be able to demonstrate excellent communication skills and interpersonal skills Ensure complete documentation of all activities undertaken with respect to the ticket in the case log Adhere to the Process defined on both Operations and Quality legend. Ability to timely Escalation (Approach to handle issues to understand when to escalate & what will be handled by themselves) Attention to detail, ability to research and being able to arrive at a solution and challenge the process and come up with different alternatives. Mumbai, Mumbai Andheri East, Mumbai