Key Account Manager - Freight Forwarding (6-15 Yrs) Delhi NCR (B2B/Corporate Sales)

- Act as the primary point of contact for assigned key clients (Sea & Air - Imports/Exports).
-Maintain strong relationships with importers, exporters, and overseas agents to ensure client satisfaction and retention.
-Understand clients logistics requirements and provide tailor-made freight solutions.
-Coordinate closely with operations, documentation, and customer service teams to ensure smooth shipment execution.
-Provide clients with real-time shipment updates, handle escalations, and resolve service issues promptly.
-Identify opportunities for cross-selling and upselling additional logistics services (e.g., warehousing, customs, inland transportation).
-Monitor account performance, revenue targets, and ensure profitability from key accounts.
-Prepare and present weekly and monthly client performance reports to management.
-Stay updated on market trends, trade routes, and competitor offerings to maintain a competitive edge.
-Participate in client review meetings and build long-term strategic partnerships. (ref:updazz.com)

Payroll Type : Permanent