RepIndia - Intern - Brand Reputation (1-2 Yrs) Delhi NCR/Delhi/Gujarat/Noida (Marketing/PR/Advertising)

- Experience: 1-2 Year- Work Week: 5 Days- Location: Saket, Delhi Shift: Rotational- Review and approve ORM team outputs (customer query responses, brand engagement messages, reports, sentiment analysis, and case resolutions) before publishing.- Audit ORM tickets, social media responses, and review site interactions to ensure tone, grammar, and brand guidelines are met.- Maintain a quality checklist and scoring sheet to track team performance and identify improvement areas.- Collaborate with ORM Managers and Team Leads to ensure feedback is implemented and processes are optimized.- Monitor adherence to SLAs (Service Level Agreements) and ensure timely escalations for critical cases.- Provide constructive feedback and conduct training sessions to improve quality standards.- Maintain updated knowledge of brand guidelines, digital etiquette, and platform-specific requirements. (ref:updazz.com)

Payroll Type : Permanent