Junior ECommerce Executive - Customer Support (0-4 Yrs) Mumbai (After-Sales/Customer Service)

About the Role:We re looking for a proactive and detail-oriented Junior E-commerce Operations Executive to support our growing online business. You will play a key role in ensuring smooth order processing and customer communication. A strong grasp of Excel (including formulas) is essential, as is the ability to communicate clearly with customers regarding their orders.Key Responsibilities:- Manage order processing and daily operational tasks across e-commerce platforms.- Connect with customers via calls or emails for order confirmation, delivery address verification, and other order-related support.- Maintain accurate records of orders, delivery status, and customer interactions.- Use Excel to manage data, track reports, and perform analysis using formulas and basic functions.- Coordinate with internal teams (warehouse, logistics, customer service) to ensure timely and accurate order fulfillment.- Resolve customer queries and issues promptly and professionally.- Ensure high levels of customer satisfaction through proactive support. (ref:updazz.com)

Payroll Type : Permanent