Associate Director - Customer Success - SaaS (5-8 Yrs) Gurgaon/Gurugram/Mumbai/Hyderabad (After-Sales/Customer Service)

About Ginesys One- Ginesys One is India s leading omni-retail suite, built by Ginesys-the pioneers behind the country s first integrated retail-specific ERP. Designed to serve both online and offline retail, as well as distribution, Ginesys One is the most comprehensive retail tech solution in India.- Trusted by over 1000 brands including Manyavar, V-Mart, and Skechers, Ginesys empowers businesses to streamline operations and accelerate growth. With a growing team of 500 professionals, we are on a mission to transform retail through a unified, cloud-based retail technology platform.- Headquartered in Gurgaon, we maintain a strong pan-India presence with offices in Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai and Goa, and continue to expand rapidly. Our passion lies in solving the complex challenges of modern retail to deliver a seamless, powerful tech suite.- At the heart of Ginesys is a commitment to building a world-class product suite to deliver exceptional value to our customers. We are proud to be ISO-certified and SOC-compliant, and have been recognized with numerous awards for innovation and customer support.To learn more, visit: www.ginesys.inCompany SizeMid-SizedWorking Days5 days/weekRole & Responsibilities- Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.- Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.- Develop and execute customer success plans, including onboarding, training, and ongoing support.- Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.- Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.- Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.- Monitor customer health metrics and proactively address any red flags to prevent churn.- Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.- Stay up-to-date with industry trends and best practices in customer success management.Ideal Candidate- Bachelor s degree in Business Administration, Accounts, or a related field.- Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.- Proven track record of managing and retaining high-value customers.- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.- Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.- Self-motivated and results-oriented, with the ability to work independently and as part of a team.- Proficient in CRM software and other customer success tools.- Ability to travel as needed to meet with customers. (ref:updazz.com)

Payroll Type : Permanent