Assistant Manager Payments

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GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly
Role Purpose
Manage and control daily operations and administration of the payment operations (which includes FCY/LCY processing, regulatory filings, RBI liaison, Investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
typedisc:
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Monitor performance of external vendors and operating staff in the unit
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Ensure standardization of processes. Process notes to be updated on a regular basis.
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Regulatory reporting activities as per RBI and other regulators requirements.
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Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
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Ensure day to day processes are run as per defined procedure notes and policies.
Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
Principal Accountabilities:Key activities and decision making areas
Impact on the Business
Ensure that there is improvement in productivity for transaction processing and service delivery.
Cost Management
Typical Targets and Measures
By constantly reviewing processes and systems including controls without hampering business flexibility. Also by acquiring thorough knowledge on FEMA, FEDAI, SWIFT and other regulatory guidelines to guide the team in processing the transactions.
Monitor costs on an ongoing basis and strive to reduce and optimize operations resources. Implement lean methodologies to continuously reduce 'waste ' and identify areas of revenue leakage.
Principal Accountabilities:Key activities and decision making areas
Customers / Stakeholders
Contributes to building good customer relations and maintaining a high level of customer service
Understand and implement customer requirements. Ensure highest level of engagement with business groups and GLCM team.
Typical Targets and Measures
By ensuring that the transactions are processed as per laid down guidelines within the agreed Service Levels with the various businesses.Monitoring the customer complaints and relating them to the processes where applicable to bring about improvements.
Prompt communication to all stake holders about any process change
Liaise with internal customers (business groups and GLCM team) to understand delivery requirements with regards to the remittances products.Support significant customization within the product limitations and provide regular feedback to
Principal Accountabilities:Key activit
Job Type: Permanent