Customer Service Role - Inbound & Outbound Process (4-6 Yrs) Coimbatore/Tamil Nadu (After-Sales/Customer Service)

To handle inbound and outbound calls, generate qualified leads, maintain accurate client records, and support the sales team in converting prospects into site visits and bookings.Required Skills:- Excellent communication in English & Tamil (optional Hindi advantage).- Strong persuasion and follow-up skills.- Basic computer proficiency (Excel, CRM, WhatsApp Business).- Prior experience in real estate/telecalling/customer service preferred.Primary Responsibilities:1. Lead Management- Call and follow up on all inquiries received through ads, website, walk-ins and social media.- Enter every lead accurately into the CRM (Sell.do or equivalent) with complete details.- Update lead status daily (Fresh/Interested/Site Visit/Negotiation/Lost/Booked).2. Client Profiling- Gather and record client details:- Name, contact number, location, and company.- Purpose (Own use/Investment).- Budget range and timeline.- Funding type (own/bank loan).- Identify decision-makers and level of seriousness.3. Follow-Up & Coordination- Schedule and confirm site visits.- Coordinate with the Sales Head for appointments and client handovers.- Send project details via WhatsApp / email immediately after the first call.- Maintain a structured follow-up plan (D1, D3, D7, D15 cycles).4. Communication & Conversion- Present Sanbrix projects confidently, highlighting location, ROI, quality, and exclusivity.- Explain the brand s unique positioning ( Limited, Exclusive, Prime, Landmark ).- Handle basic client objections and transfer qualified leads to the Sales Team.5. Reporting & Documentation- Prepare a daily call summary: total calls made, follow-ups done, site visits fixed, conversions achieved.- Report to the Sales Head every evening with status updates.6. Customer Relationship- Build rapport with potential clients for long-term engagement.- Maintain a polite, persuasive, and professional communication tone.Interested please share resume to : Contact Afreen 9384817327 (ref:updazz.com)

Payroll Type : Permanent