Associate - Customer Support (0-2 Yrs) Pune/Navi Mumbai (After-Sales/Customer Service)

Customer support executives ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsible for providing assistance, resolving issues and addressing customer inquiries to ensure a seamless and satisfying customer experience.Responsibilities- Handle inbound and outbound customer calls in a professional manner.- Respond to customer emails and online queries promptly.- Resolve customer complaints and issues efficiently.- Maintain accurate records of customer interactions.- Provide product and service information to customers.- Escalate unresolved issues to the appropriate department.- Meet performance targets and achieve customer satisfaction goals. (ref:updazz.com)

Payroll Type : Permanent