Manager - Client Relationship (0-5 Yrs) Jaipur/Rajasthan (After-Sales/Customer Service)

Job Description:(A) Roles and Responsibilities: - Manage Travel Operations, Including Hotel Bookings, Flight Tickets, and Itinerary Planning.- Coordinate With Clients To Understand Their Requirements and Preferences for Holiday Packages or Tour Packages.- Process Visa Applications and Provide Guidance on Documentation Procedures.- Handle Customer Inquiries Via Phone Calls, Emails, or In-Person Interactions.- Maintain Accurate Records of Transactions and Updates in The System.(B) Operations Role Requirement: 1. Synthesis Diverse Information, Understand Itineraries, Trip Plans and prepare schedule of Activities2. Regular Updating of schedules and Activity Chart.3. Follow up with Hotels/Cab Agencies etc to Ensure Timely Deliveries (Reconfirming Hotel Bookings, Pick up Timings etc)4. Friendly Follow up With Guests for Payments5. Update The Guests Regarding the Trip Activities and Plans6. Coordinate With Hotels/Vendors for B2B Rates (Negotiate), Bookings7. Maintain/Update Records of Payments (Guests, Vendors, External).8. Follow Up with Vendors for Invoices, Refunds and Reconciling the Records.9. Maintain The Database of Vendors/Rates etc.This is a Role That Requires Commitment and Engagement. The Timings Would Depend on Various Trips Happening at One Point of Time and Hence The Operations Executive will have To Available Based on Trip/ Customer Requirements. (ref:updazz.com)

Payroll Type : Permanent