Customer Support Executive

Responsibilities: & & & & & & & & Handle inbound and outbound customer calls, emails, and chats. & & & & & & & & Provide accurate information regarding products/services to customers. & & & & & & & & Resolve customer queries, complaints, and issues in a timely and professional manner. & & & & & & & & Maintain customer records and update CRM systems. & & & & & & & & Coordinate with internal teams to ensure smooth resolution of customer concerns. & & & & & & & & Follow communication guidelines and ensure high customer satisfaction. & & & & & & & & Escalate unresolved issues to seniors or the concerned department. & & & & & & & & Meet performance metrics such as response time, quality score, and customer satisfaction rating. Skills Required: & & & & & & & & Excellent verbal and written communication skills. & & & & & & & & Strong customer handling and problem-solving ability. & & & & & & & & Basic computer knowledge (MS Office, CRM tools). & & & & & & & & Patience, empathy, and a positive attitude. & & & & & & & & Ability to multitask and work under pressure. & & & & & & & & Good listening and interpersonal skills.