Executive - Account Management/Customer Support (1-6 Yrs) Noida (After-Sales/Customer Service)

Be the primary point of contact and build long-term relationships with customers- Help customers through email, phone, online presentations, screen-share- Develop a trusted advisor relationship with key accounts, customer stakeholders- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Be responsible for customer onboarding, account management, product adoption, account growth and account success- Increase Customer Satisfaction and minimize Churn, by Emails and Calls to resolve challenges they are facing with respect to our product, also sharing inputs to use the product.- Develop and maintain and grow customer relationships with the customers.- Maintain up-to-date knowledge of ProProfs products, features and processes- Provide answers to (technical/non technical) questions- Shall be involved in end to end support of various SAAS products to medium - large organizations- Responsible for keeping current clients delighted and delivering exceptional client service on a day-to-day basis- Work within the SLA s and strict timelines- Spearhead the growth & adoption of ProProfs, and to be an evangelist for ProProfs (ref:updazz.com)

Payroll Type : Permanent