Customer Support Executive

Roles & Responsibilities Explain and counsel customers to repay the overdue Banking products Ensure 100% 1st call to customer within 12 hours Achieve collections parameters as per the company standard Understand credit concerns customers have when their loan or credit card gets rejected Introducing CreditMantri and describing the services we do Provide Service Plan options on how customers can improve their score and become loan eligible Co-ordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus Explaining about Credit and Cibil Score to the customer.Eligible Criteria Any Graduate Should be fluent in English and Hindi (Mandatory). Multilingual would be an added advantage. Should have knowledge of loan and credit products Understands management by metrics and is result oriented. Passionate about customer interaction. Enjoy working in a start-up environment. Ability to prioritize tasks in hand and comfortable working in a collaborative team environment.
Job Profile : Customer Support Executive
Industry : MBA, bsc-bca-bbm, tech-support