Executive - Customer Support (1-3 Yrs) Navi Mumbai/Mumbai (After-Sales/Customer Service)

- Managing a team of representatives offering customer support.- Overseeing the customer service process.- Resolving customer complaints brought to your attention.- Creating policies and procedures.- Planning the training and standardization of service delivery.- Selecting and hiring new staff.- Monitoring the work of individual representatives and of the team.- Conducting quality assurance surveys with customers and providing feedback to the staff.- Possessing excellent product knowledge to enhance customer support.- Maintaining a pleasant working environment for your team. (ref:updazz.com)

Payroll Type : Permanent