Trisita Engineering - Executive - Customer Care (1-2 Yrs) Kolkata (After-Sales/Customer Service)

We are looking for a Customer Care Executive to handle customer interactions, resolve queries, and ensure a smooth service experience. The ideal candidate should have good communication skills, a customer-centric approach, and the ability to handle calls/chats professionally.Key Responsibilities:- Handle inbound and outbound customer calls, emails, or chats.- Assist customers with queries, complaints, product/service information, and issue resolution. -Maintain customer records and update the CRM system accurately.- Follow communication guidelines, scripts, and protocols.- Provide timely solutions and escalate issues when required.- Ensure customer satisfaction and maintain service quality standards.- Coordinate with internal departments for faster resolution.Required Skills & Qualifications:- Graduate preferred.- Excellent verbal and written communication skills.- Ability to handle customers professionally and patiently.- Basic computer knowledge and typing skills.- Female candidate preferred. (ref:updazz.com)

Payroll Type : Permanent