AdMedia - Customer Service Refund Specialist (2-6 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

Job descriptionPFB the Job Description and Company Details.- Website: www.admedia.com- Headquarter: California, USA- Job Location: Anywhere in India (WFH)About the Company:- Join the Team That s Redefining Digital Advertising - Founded in 1998 and headquartered in Los Angeles, AdMedia is a trailblazer in cross-channel digital advertising. Our global team of 250 experts across the USA, UK, India, and Dubai brings experience in ad operations, campaign management, and optimization to deliver cutting-edge, performance-driven strategies.
-We provide advertisers with targeted reach, serving over 500 million impressions daily across search, native, mobile, video, and remarketing channels. Our solutions are trusted by global brands for delivering measurable impact, maximizing ROI, and engaging high-intent consumers with precision.
-At AdMedia, we re committed to innovation, transparency, and excellence. Our team is passionate about solving challenges, driving growth, and building long-lasting relationships with clients. We re looking for bold, driven individuals to join us and help shape the future of digital advertising.- At AdMedia, we believe your job description is just the starting line. Our fun, highly motivated team has pioneered the largest search marketplace outside of the major engines! We have an award-winning ad tech platform, and we compete head-to-head with Google. We re enjoying unrivaled success as a formidable disruptor in the paid online search advertising industry.- Job Location - Remote (Anywhere in India)- Shift Timing: 9:30 AM to 6:30 PM IST- Experience: 2 YearsJob Description:The Customer Service Agent Refund Specialist is responsible for managing and resolving refund-related inquiries with accuracy, empathy, and professionalism. This role ensures the timely processing of refund requests, investigates discrepancies, and maintains clear communication with customers throughout the process. The specialist will collaborate with internal teams to support smooth refund operations and deliver an exceptional customer experience.Key Responsibilities:Refund Processing & Customer Support:- Handle customer inquiries related to refunds via email, chat, and phone.- Review and validate refund requests according to company policies and guidelines.- Verify customer-submitted documents to confirm refund eligibility.- Ensure accurate, timely, and complete resolution of refund cases.Investigation & Issue Resolution:- Investigate refund disputes, duplicate submissions, and potential fraudulent activities.- Collaborate with internal teams such as Finance and Operations to resolve discrepancies.
-Maintain detailed records of all refund cases in the CRM, including notes and status updates.Process Compliance & Reporting:- Stay updated on refund policies, internal SOPs, and regulatory guidelines.- Identify recurring issues and suggest improvements to enhance refund processes.- Prepare daily/weekly reports on refund volumes, case statuses, and escalations.- Ensure all refund activities adhere to internal compliance standards.Qualifications & Skills:- Bachelors degree in any discipline.- Strong written and verbal communication skills.- 2 years of experience in customer service, finance operations, or refund processing (preferred).- Ability to understand and resolve financial or transactional issues.- Proficiency in CRM platforms, ticketing systems, and MS Office tools.- Strong attention to detail, problem-solving abilities, and customer-centric mindset.Why Join Us?- Be part of a cutting-edge AdTech team building innovative advertising solutions.- Competitive salary, benefits, and opportunities for career growth.- Flexible work environment with a focus on work-life balance.Benefits & Perks:- Competitive Salary- PF & Medical Insurance- 12 Paid Company Holidays & 24 Paid Time Off- 5 Days working Good Work/Life Balance!- A Friendly & Supportive Culture! (ref:updazz.com)

Payroll Type : Permanent