Assistant Manager Premier Services

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day:to:day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC 's purpose of opening
up a world of opportunity by providing our customers with borderless banking and world:class wealth management through best:in:class, mobile:first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.
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Job Introduction
The Assistant Manager Premier Services (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network. IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long:term India growth story, and bringing to India its full scale of global capabilities. The business is poised for growth and is currently adding 20 more branches in phases to its existing fleet of 26 branches. This role is customer:facing, primarily servicing walk:in customers and managing their requirements to ensure satisfaction. The Premier proposition is a strategic priority for HSBC, and this role supports the Premier Relationship Managers (PRMs) in achieving their objectives by enhancing client:facing time and providing outstanding customer experiences.
Principal Responsibilities
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Provide high:quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross:sales, retention, and growth.
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Act as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.
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Build extensive knowledge of HSBC systems and procedures to effectively handle client needs and improve process efficiencies.
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Proactively identify opportunities to enhance customer service and process efficiencies.
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Ensure clients consistently receive professional, premium service that exceeds expectations.
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Maintain high standards of control and operational practices in line with HSBC 's expectations.
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Enhance customer confidence in HSBC 's Global Premier proposition through systematic and regular communication.
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Attain key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products.
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Meet KPIs for referrals and cross:selling opportunities.
Education Qualifications / Certifications and Requirements
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Graduate Degree
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Minimum of two to five years of experience in a customer service or banking environment.
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Holistic understanding of branch operations and processes.
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Sound understanding of the company 's customer service requirements.
Other Requirements (Knowledge and Experience)
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Exceptional and updated knowledge of banking products, systems, and processes.
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Well:organized with a professional image and extraordinary business focus.
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Strong customer orientation and ability to provide exemplary service.
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Self:motivated with the drive to overachieve on goals and targets.
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Ability to build close relationships with team members and skillful association with support group colleagues.
Skills
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Job Type: Permanent