Junior Executive Assistant Administration

Key Responsibilities:

• Handle inbound and outbound calls from international customers professionally.
• Provide accurate information, resolve queries, and ensure high customer satisfaction.
• Follow call scripts, quality standards, and compliance guidelines.
• Maintain proper call records and update customer details in CRM systems.
• Meet daily and monthly performance targets (quality, productivity, and CSAT).
• Escalate complex issues to supervisors when required.
• Adhere to company policies, attendance, and shift schedules.

Required Skills:

• Excellent spoken English communication skills
• Neutral or international accent preferred
• Good listening and problem-solving abilities
• Basic computer knowledge and typing skills
• Customer service orientation
• Ability to work in night/rotational shifts