Senior Relationship Service Manager

Some careers open more doors than others.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We are currently seeking an experienced professional to join the Wholesale Client Services Team for Corporate and Institutional Banking as a Senior Relationship Service Manager (RSM).
HSBC Corporate and Institutional Banking is a markets:led, financing:focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achi D20eve consistent, long:term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
Job Introduction
The RSM is responsible for the management and execution of client related service events through the full life cycle of a client 's relationship with HSBC for Corporate and Institutional Banking (CIB)
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Co:ordinate onboarding on behalf of Relationship Managers and product specialists, aligned to client requirements and the proactive management of credit and operational services for an assigned portfolio of CIB clients.
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Support the Global Relationship Bankers or the local Relationship Managers to develop and grow long:term relationships with a portfolio of CIB clients.
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Act as primary point of contact for clients and internal colleagues to ensure smooth delivery of client solutions and efficient feedback to client inquiries.
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Protect the firm from non:financial risk through a robust and well managed control environment ensuring the business grows safely.
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Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
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Manage workflow of credit and operational services and provide guidance to Relationship Managers, Client Managers, and other Relationship Service Managers (RSM) handling Operations and Credit.
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Proactively manage all aspects of credit and operational services for an assigned portfolio to ensure high quality of service is always delivered.
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Support the CARM approval process and collaborate with Credit Services Support and CARM team on CARM proposal and Credit Memorandum.
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Support risk management activities in terms of handling RFI related enquiries and the approval on low/ medium risk CDD periodic review cases for Relationship Managers
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Provide opinion on operational aspects with various functions (Banking, Global Payments Solutions, Global Trade Solutions, Markets and Securities Services, Risk, Business Management, Transformation, Information Technology etc.)
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Be the focal point and optimize the workflow of life:cycle management/credit and operational services; provide guidance to Relationship Managers, Client Managers, support partners and other Corporate Support Officers (CSO)
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Assist Relationship Managers with facilities related to operational matters and provide administrative support as required.
Principal Responsibilities
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Collect relevant information from various sources to enable the Relationship Managers to consider/sanction/seek approval for (a) New business (b) New facilities (c) Facilities reviews / Adjustments (d) Unauthorised over:limit exceptions.
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Drive annual review timeliness by active follow:
Job Type: Permanent