Service Delivery Excellence Consultant

We help the world run better
At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80 of global commerce, and we need your unique talents to help shape whats next. The work is challenging : but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
WHAT YOULL BUILD
You will play a key role in optimizing SAP 's outsourced IT ecosystem within a collaborative, fast:paced environment. Acting as a strategic link between SAP and its external partners, you 'll ensure strong governance, compliance, and performance. This role calls for a proactive, analytical, and relationship:oriented professional with proven expertise in stakeholder management, continuous improvement, and leveraging technology to drive innovation.
Stakeholder Engagement and Relationship Management
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:Serve as a trusted advisor to internal teams and external partners
:Foster strong relationships by aligning goals and managing expectations
:Ensure outsourcing strategies align with overall business objectives
:Conduct partner site visits to evaluate performance and deepen collaboration
:Identify gaps and adjust priorities in response to evolving internal needs
Governance and Compliance
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Design and maintain governance processes and templates aligned with ITIL standards
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Advance governance maturity through simplification, tool adoption, and compliance
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Handle partner escalations to ensure timely and effective issue resolution
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Oversee contract performance, SLAs, KPIs, financials and manage scope adjustments
Innovation and Automation
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:Identify and develop GenAI use cases
:Promote adoption of SAP 's emerging technologies
:Lead Improvements and top:down initiatives
Collaboration
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:Drive active collaboration across multiple partner 's teams in best interest of SA
WHAT YOU BRING
:3 : 5 years of experience in senior stakeholder management
:3 years applying and implementing the ITIL framework
:3 years working with ticketing tools, SLA/KPI dashboards and reporting
:3 years of hands:on SAP product expertise (consulting and support)
:Strong analytical skills, identify trends, and recommend measures
:Influences without formal authority; fosters alignment across teams
:Strong interpersonal skills with polished, impactful communication
:International experience (Germany, USA)
:Designs and implements scalable dashboard solutions
:Skilled in conflict resolution and de:escalation techniques
:Committed to ethics, trust, confidentiality, and sound judgment
:Distinctive personality: extroverted, bold, proactive, and content:focused
:Academic background: MBA or Engineerin
WHERE YOU BELONG
The Strategic Partner Management team is responsible for managing Product and Technology Service providers for the IT teams and supporting internal units by providing reports and cross functional process knowledge as well as at strategic sourcing projects
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can brin
Job Type: Permanent