Solution Support Engineer : SmartRecruiters

We help the world run better
At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80 of global commerce, and we need your unique talents to help shape whats next. The work is challenging : but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
WHAT YOULL BUILD
Support Engineer is accountable for troubleshooting and driving the resolution of product issues while engaging with all levels in the Support, Engineering and Cloud Operations teams and ensuring consistent and up:to:date communication with customers.
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Engage with customer to assess the business impact of an issue.
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Analyze configurations, application and system log files to determine the cause of issue.
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Work closely with peers globally to ensure issue resolution in line with SLAs.
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Maintain accountability for an issue until the same is resolved.
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Provide quick solution for already known and documented issues.
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Logically work through problems to determine their cause and how they can be resolved.
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Report errors/bugs to Development.
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Provide support for customers on procedural issues and queries.
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Share knowledge and best practices with the team.
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Delivery of valuable content for Technical Support Knowledge Base.
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Contribute to Technical Knowledge Database by following the SAP case solving methodology.
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Give an accurate daily handover of all business:critical occurrences to peers in other locations across the globe.
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Participate in weekend support coverage as per roster planned globally.
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Continually develop expertise on new releases and product as demanded by business environment.
WHAT YOU BRING
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Engineering degree or, M.Tech orMasters in Science (Physics and Mathematics).
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Support Process and knowledge of handling Incidents in ITIL framework.
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1:4years of experience in customer facing engagements supporting/Implementing SuccessFactors or SmartRecruiters equivalent HRIS suite.
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Total experience at least 1:3 years of IT industry
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1 years of directly related work experience in supporting or implementing SuccessFactors Solutions or equivalent products in HRIS Recruitment module and Onboarding Modules working knowledge of XML, Java, J2EE, HTML.
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Experience with SmartRecruiters will be an advantage.
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Experience with Web SSO (SAML 2.0)
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Experience in network diagnostic tools like Fiddler or Chrome/Firefox developer tools
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Very good understanding of RDBMS database concepts, SQL.
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Familiarity with Browsers based tech, operating system, networking concepts.
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Having worked in Implementation, Consulting, Support or Key:User roles in any business application will be an added asset.
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Good understanding of standard business processes and scenarios.
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Strong customer focus.
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High attention to detail in identifying root:cause.
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Ability to understand customer 's business process and able to use that
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Knowledge to anticipate best mode of resolution.
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Strong analytical and logical skills.
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Strong problem resolution, analysis and documentation skills.
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Strong team player; enjoys working with international teams.
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Outstanding ability to manage and prioritize own workload/tasks.
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Excellent communication, collaboration skills.
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Ability to work with high sense of urgency and willingness to commit the additionaltime and effort on high impact issues.
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Experience with online communications.
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Excellent English communication : writing and speaking skills.
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Familiarity with standard PC packages
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Working knowledge of CRM and Service Management ticketing systems
WHERE YOU BELONG
SAP Cloud Product Support Team high end Product Support for customers of various Products in
Job Type: Permanent