Technical Account Manager - Customer Success - AdTech (8-12 Yrs) Noida (After-Sales/Customer Service)

Review Criteria- Strong Technical Account Manager (Publisher Side) Profile- Minimum 8 years of total experience, including 5 years as a Technical Account Manager / Publisher Operations professional in AdTech, Programmatic Advertising, or Digital Media- Hands-on experience managing top publisher accounts or supply-side relationships; specifically, publisher-side technical account handling- Strong working knowledge of SSPs, programmatic ecosystem, ad-serving workflows, and ability to explain technical concepts clearly to non-technical stakeholders- Proven experience in technical onboarding, integrations, troubleshooting, and providing technical assistance to publishers- Demonstrated experience conducting live product demos, explaining features/benefits, and tailoring demos for publisher / stakeholders- Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption- Must come from an AdTech, Programmatic, SSP, Publisher-side, or Digital Media Tech organisation dealing with supply partnerships / publisher opsPreferred- Preferred (Experience) - Must have strong real-time problem-solving skills with ability to independently troubleshoot technical issues during onboarding and ongoing publisher supportRole & ResponsibilitiesWe are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.- Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases- Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one- Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention- Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts- Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts- Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancementIdeal Candidate- Total experience 8 Yrs- 8 years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space- Strong hands-on expertise working with top SSP platforms and publisher accounts- Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language- Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction- Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns- Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs- Team player with ability to work collaboratively with sales, customer success, and product teams- Adaptable and able to thrive in a dynamic, fast-paced environment- Bachelor s degree (ref:updazz.com)

Payroll Type : Permanent