Executive - Client Servicing - Media (1-5 Yrs) Mumbai (After-Sales/Customer Service)

a. Assists in cultivating client relationships and ensures effective service delivery to the clients.
b. Focuses on client s satisfaction, knows the client s business and workflows, develops proper contact network within accounts.
c. Coordinating with various internal teams for the resolution of client escalations.
d. Addressing client queries & solving problems
e. Identifies new opportunities of cross-sell to existing clients.
f. Develops & implements Delivery strategy at the account level.
g. Responsible for retention of existing accounts.
h. Responsible for revenue within assigned accounts.
i. Prepares performance review reports on a regular basis.
j. To coordinate with other departments/operation team of the company.
k. Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements. (ref:updazz.com)

Payroll Type : Permanent