Trisita Engineering - Executive - Inside Sales (1-2 Yrs) Kolkata (Telesales/Inside Sales/BPO)

We are looking for an Inside Sales Executive to handle customer interactions, resolve queries, and ensure a smooth service experience. The ideal candidate should have good communication skills, a customer-centric approach, and the ability to handle calls/chats professionally. Key Responsibilities: - Handle inbound and outbound customer calls, emails, or chats.
-Assist customers with queries, complaints, product/service information, and issue resolution.
-Maintain customer records and update the CRM system accurately.
-Follow communication guidelines, scripts, and protocols.
-Provide timely solutions and escalate issues when required.
-Ensure customer satisfaction and maintain service quality standards.
-Coordinate with internal departments for faster resolution. Required Skills & Qualifications: - Graduate preferred.
-Excellent verbal and written communication skills.- Ability to handle customers professionally and patiently.
-Basic computer knowledge and typing skills.
-Female candidate prefe (ref:updazz.com)

Payroll Type : Permanent