Senior Lead - Client Servicing (5-10 Yrs) Pune (After-Sales/Customer Service)

Location: Viman Nagar, Pune (Hybrid)Experience: 5 YearsIndustry: Content DevelopmentAbout the Role:You will be the end-to-end owner of client projects understanding briefs, driving delivery, collaborating with creators, ensuring quality content, and managing timelines. This is not just client servicing; it blends Client Management Editorial Expertise Creator & Project Leadership.Key Responsibilities:- Own client briefs & drive execution with internal teams- Research industry, TG & competition; ensure tone & branding alignment- Translate client briefs into actionable direction for creators- Coach writers & review content for quality, plagiarism, tone & structure- Monitor project timelines & keep clients updated- Act as primary client contact & manage feedback- Write occasionally across formats when required- Analyse content performance & insights- Support internal brand marketing as needed- Be the indispensable bridge between client & creatorsWho Should Apply:- Currently in Pune OR willing to relocate (Mandatory)- BBA/BMS/MBA Marketing / MA Journalism / Mass Media / Advertising- 2-5 years experience (Agency / Content preferred)- Excellent English communication spoken & written- Strong research mindset & cross-industry adaptability- Good with Excel/MIS & numbers- Strong ownership, accountability & resilience- Project management capability & time discipline- Basic knowledge of AI tools & willingness to learn- Must have own laptop with WindowsPerks & Benefits:- Work with diverse brands & sectors- Hybrid flexibility (may evolve as per business needs)- Structured leaves & work-life balance- Continuous learning: workshops, training, 1:1 growth plans- Supportive, collaborative & vibrant cultureInterested?Apply if you re passionate about client partnerships, editorial excellence, and managing creators to deliver outstanding content from Pune, for brands everywhere. (ref:updazz.com)

Payroll Type : Permanent