Stepin Solutions - Executive - Customer Service (1-2 Yrs) Ahmedabad/Gujarat/Mumbai/Pune/Nasik (After-Sales/Customer Service)

Position: Customer Service ExecutiveHybrid Work ModeAbout Stepin Solutions:Stepin Solutions is a market leader in Backend IT operations, having customers from 33 countries, and having partners in Israel and the USA. We started our journey in 2011 with 2 teammates, which has now grown to 50 people. We invite you to join our crazy and inspiring team with a mission to grow the organization together.Job Summary:We are hiring a Customer Service Team Member with 1-2 years of experience to ensure high-quality support services.Responsibilities:- We are seeking computer and internet-savvy candidates with 1 to 2 years of back office/customer support work experience.- Candidates who are technology-friendly and possess excellent communication skills, coupled with a willingness for on-the-job learning- Communicate with international clients. Thus, proficiency in English is a must (verbal and written).- Drafting campaign emails, Publishing content on the site, and creating landing pages.- Generating reports from various tools, combining those in MS Excel, and other relevant tools.- Monitoring software performance and issuing alerts in the event of a malfunction.- Ensuring that email design and layout are bug-free.- Generating backups- Other relevant backend operations- Understand and become conversant with the workflow of a relatively large software application.- Understand, interpret, diagnose, and resolve customer problems.- Communicate clearly and precisely with customers (via email, chat, or phone calls) and maintain accurate and timely records in related databases.- Work with members of the team and other departments for root cause analysis and to identify issues with the software application, third-party plug-ins, hardware infrastructure, and connectivity.- 24/7 monitoring and management of events affecting technology services and infrastructure takes place.Required Qualifications:- Graduates from any stream.Preferred Qualifications:- Graduates from any stream.- Basic knowledge of Computers.- Basic knowledge of email marketing.- Customer Support Experience.Requirements:- Ability to multitask, prioritize, and manage time effectively- Ability to quickly grasp and understand new tasks and concepts- Ability to troubleshoot customer problems (Ex, DNS, Domain pointing, and Domain Tracking)- Punctuality towards the responsibilities- Handling Pressure in Emergency Situations Patiently- Basic Concepts of Web and Email Technology- They should also have experience in customer service, including troubleshooting technical issues and providing customer support in a timely manner.- Monitoring infrastructure and systems (Emails, Graphs, etc)- Good with online error monitoring tools- For a customer service executive profile, the ideal candidate should have a good understanding of software systems.Soft Skills:- Time management.- Strong problem-solving skills.- Quality focus.- Positive attitude.- Proactive incident handling.- Effective communication skills.- Team collaboration.- Attention to detail.Hard Skills:- Experience with customer support tools and ticketing systems.- Basic knowledge of networking and troubleshooting.- Familiarity with web-based applications and email infrastructure.- Experience in monitoring and reporting tools.- Ability to generate reports and analyze data (Excel, Google Sheets, CRM tools).- Knowledge of online error tracking and debugging tools.Benefits:- Hybrid work mode.- Full-time employment.- EPF/ESIC as per the Govt compliance guidelines.- Yearly increments based on your performance.Working days:Rotational Shift Timing:- Day 1: Mon: 12:00 pm to 8:00 pm- Day 2: Tue: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am- Day 3: Wed: Day Off- Day 4: Thu: 12:00 pm to 8:00 pm- Day 5: Fri: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am- Day 6: Sat: Day Off- Day 7: Sun: 12:00 pm to 8:00 pm- Day 8: Mon: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am- Day 9: Tue: Day Off- This rotational shift pattern will continueRemuneration:- The compensation package is competitive and aligned with industry standards. In addition to a fixed monthly salary, we offer attractive performance-based incentives and annual bonuses to recognize and reward exceptional contributions. (ref:updazz.com)

Payroll Type : Permanent