Purchase Manager - Sales - Multi Outlet Pet Care Operations (5-10 Yrs) Thiruchirapalli (B2C/Retail/Channel Sales)

Job Title: Pet Store Sales & Customer Relationship ExecutiveLocation: Trichy - Palakarai or ThillainagarDepartment: Retail - Pet StoreReports To: Operations Head Job SummaryWe are seeking a friendly, sales-driven, and customer-focused Pet Store Sales & CustomerRelationship Executive to greet customers, achieve sales targets, handle premium (HNI) clients, maintain product and expiry hygiene, and stay updated with product developments and pet care industry trends.Key Responsibilities- Greet and welcome customers warmly and understand their pet care needs.- Recommend suitable products and solutions to drive sales and customer satisfaction.- Achieve daily, weekly, and monthly sales targets through e- ective selling, crossselling, and upselling.- Build and maintain strong relationships with regular and HNI clients by o- ering personalized service.- Maintain complete knowledge of pet food, accessories, grooming, and healthcare products.- Monitor product expiry dates, follow FIFO, remove near-expiry/expired stock, and update records to ensure safety and minimize losses.- Ensure shelves are well-stocked, properly displayed, and visually appealing.- Maintain store cleanliness, hygiene, and organized product storage.- Handle billing, POS operations, and assist in basic inventory management.- Track stock inward/outward and support periodic stock audits.- Collect customer feedback and resolve basic concerns in a professional manner.- Coordinate with hospital, grooming, boarding, and pharmacy teams for crossreferrals.- Stay updated on new product developments, o- ers, and promotions.- Continuously learn about pet care, nutrition, brands, and industry trends.- Prepare daily sales, stock, and expiry status reports as required.- Possess working knowledge of common veterinary medicines, supplements, dewormers, and preventive care products.- Assist customers in selecting OTC (over-the-counter) pet medicines and supplements as per veterinarian guidance.- Understand basic dosage, indications, and precautions for commonly sold pet medications (without prescribing).- Ensure medicines are stored as per guidelines (temperature, light, segregation).- Strictly monitor medicine expiry dates and batch-wise FIFO to avoid sale of expired products.- Handle prescription medicines only against valid vet prescriptions and follow store SOPs.- Coordinate with the in-house veterinary hospital/pharmacy team for medicine availability and clarifications.- Maintain proper records for medicine sales, inward, and expiry tracking.- Educate pet parents on safe usage, storage, and follow-up for medicines as advised by vets.Key Skills & Competencies- Excellent communication and interpersonal skills.- Strong sales orientation with target achievement focus.- Customer-friendly attitude with a pleasant and presentable personality.- Ability to professionally handle premium/HNI customers.- High attention to detail, especially in expiry and stock control.- Basic computer skills and familiarity with POS/billing systems.- Willingness to learn and grow in the pet care industry.- Honest, disciplined, and a team player. Qualifications- 12th Pass / Diploma / Graduate in any stream.- Prior experience in retail sales, pet store, pharmacy, FMCG, or front o- ice preferred.- Passion for pets and animal care is a strong advantage. Work Schedule- Full-time; shift-based as per retail operations, including weekends/holidaysInterested can share your latest resumes (ref:updazz.com)

Payroll Type : Permanent