IAM Process Improvement Analyst

About us
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net:zero future. As one of the world 's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower:emissions technologies.
We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society 's evolving needs. Learn more about our What and our Why and how we can work together.
ExxonMobil 's affiliates in India
ExxonMobil 's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.
ExxonMobil 's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.
ExxonMobil 's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market:development activities.
The Global Business Center : Technology Center provides a range of technical and business support services for ExxonMobil 's operations around the globe.
ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community:building programs in India. Read more about our Corporate Responsibility Framework.
To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.
What role you will play in our team
The Access Admin Analyst/Advisor will act as a liaison between the Retained Org and the Managed Service Provider (MSP). This role is crucial in ensuring that access management processes are effectively implemented and maintained. The advisor will provide expert guidance to the MSP on access administration processes, procedures, and best practices to ensure the security and integrity of the clients systems and data.
What you will do
- Assist in developing access administration processes.
- Propose opportunities for improving existing processes.
- Oversee daily operations managed by the MSP, ensuring processes are followed efficiently.
- Advise the MSP on best practices and guardrails related to access administration.
- Work with the Service Management Team to analyze MSP performance.
- Act as the point of contact for any process clarifications.
- Ensure new work transitions to access administration are handled efficiently by the MSP.
- Collaborate with the product manager to analyze and prioritize service and value:add opportunities.
- Serve as a liaison between the IAM ServiceNow team and the MSP team.
- Work with S and C and the MSP to ensure all processes comply with security measures.
- Facilitate effective collaboration between various stakeholders and the access administration team.
- Manage SLAs and KPIs in collaboration with the Service Delivery Team.
- Ensure the MSP takes ownership of work items.
- Provide feedback to the MSP on any process discrepancies.
About you
Skills and Qualifications
- Minimum bacehlors degree from BCA/BSc/BS in computer application or any related discipline from a recognized university.
- Minimum 3 years of work experience in understanding of Identity and Access Management processes.
- Familiarity with existing ServiceNow forms.
- Knowledge of Customer Service principles.
- Understanding of the different towers in Acc
Job Type: Permanent