Bloom - Associate - Guest Service (1-3 Yrs) Hyderabad (After-Sales/Customer Service)

Company Overview:Bloom Hotel Group is a rapidly expanding hospitality company focused on providing comfortable and stylish accommodations at accessible prices. Operating primarily in the budget-conscious yet design-focused segment, Bloom Hotels caters to both business and leisure travelers across key metropolitan areas in India. With a commitment to quality and customer satisfaction, Bloom Hotel Group is redefining the standards of affordable hospitality.Role Overview:As a Guest Service Associate at Bloom Hotel Group in Hyderabad, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from arrival to departure. You will work closely with the front office team, housekeeping, and other departments to address guest needs, resolve issues, and maintain the highest standards of service. Your dedication to guest satisfaction will directly contribute to positive reviews, repeat business, and the overall success of the hotel.Key Responsibilities:- Greet and welcome guests upon arrival, providing efficient and courteous check-in services to ensure a positive first impression.- Respond to guest inquiries and requests promptly and professionally, offering accurate information and assistance to enhance their stay.- Manage guest reservations, modifications, and cancellations accurately, optimizing room occupancy and revenue.- Handle guest complaints and resolve issues effectively, escalating complex situations to the appropriate manager to ensure guest satisfaction.- Process payments and maintain accurate records of guest transactions, adhering to company policies and procedures to ensure financial integrity.- Coordinate with housekeeping and maintenance departments to ensure rooms are clean, well-maintained, and meet guest expectations, contributing to a comfortable and enjoyable stay.- Promote hotel amenities and services, such as dining options and local attractions, to enhance the guest experience and generate revenue.- Maintain a clean and organized front desk area, creating a welcoming and professional environment for guests.Required Skillset:- Demonstrated ability to provide exceptional customer service and build rapport with guests.- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals.- Proven ability to handle stressful situations and resolve conflicts calmly and professionally.- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.- Proficiency in using hotel management software and basic computer applications.- Bachelor s degree in Hospitality Management or a related field preferred.- Minimum 1-3 years of experience in a guest service role within the hospitality industry. (ref:updazz.com)

Payroll Type : Permanent