Executive - Customer Support (0-3 Yrs) Maharashtra/Nasik (After-Sales/Customer Service)

We are looking for a Customer Support Executive who will be responsible for handling customer interactions end-to-end. The role involves assisting customers, resolving queries, building relationships, and supporting business growth by guiding customers toward suitable products and services. This position combines customer support with revenue-supporting responsibilities, making it ideal for someone who enjoys customer interaction and relationship management. Key Responsibilities:- Handle customer queries through calls, emails, chats, and messages in a professional manner - Understand customer requirements and provide accurate information about products/services - Support customers throughout their journey, from inquiry to resolution - Follow up with customers to ensure satisfaction and continuity - Identify customer needs and recommend appropriate solutions, contributing to sales outcomes - Coordinate with internal teams to resolve issues and close customer requests - Maintain daily records of customer interactions, follow-ups, and outcomes - Ensure timely updates in CRM or tracking systems (ref:updazz.com)

Payroll Type : Permanent