Senior Solutions Professional - Presales (5-8 Yrs) Bangalore (Pre-Sales)

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.Solutioning & Implementation- Understand client billing models and configure Co contracts, pricing, metering, and invoicing accurately.- Lead pilots and implementation for new customers, ensuring complete onboarding within 3-8 weeks.- Translate complex business requirements into structured Co. workflows and setup.Pre-sales & Technical Discovery- Support sales with live demos, sandbox setups, and RFP responses.- Participate in technical discovery calls to map Co. capabilities to client needs.- Create and maintain demo environments showcasing relevant use cases.Internal Coordination & Escalation- Act as the voice of the customer internally - share structured feedback with product and engineering.- Create clear, well-scoped handoff documents when working with technical teams.- Escalate time-sensitive issues appropriately and follow through on resolution.Documentation & Enablement- Create client-specific documentation (e.g., onboarding guides, configuration references).- Contribute to internal wikis, training material, and product documentation.- Write simple, to-the-point communication - clear enough for a CXO and detailed enough for a developer.Ideal Candidate- 5-8 years of relevant experience- Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)- Ability to understand and shape the product at a granular level- Ability to empathize with the customers, and understand their pain points- Understanding of SaaS architecture and APIs conceptually - ability to debug API workflows and usage issues- Previous experience in salesforce CRM- Entrepreneurial drive, and willingness to wear multiple hats as per company s requirements- Strong analytical skills and a structured problem-solving approach- (Strongly preferred) Computer science background and basic coding experience- Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc- Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.- Self-driven individual with high ownership and strong work ethic- Not taking yourself too seriously. (ref:updazz.com)

Payroll Type : Permanent