Om Jewels - Executive - Customer Care (2-6 Yrs) Surat (After-Sales/Customer Service)

Job description:We are seeking a Customer Support Executive to manage communication with USA-based jewelry retailers, wholesalers, and buyers. The ideal candidate will handle inquiries related to diamonds, orders, pricing, availability, and after-sales support, ensuring an exceptional customer experience.Key Responsibilities:-- Handle customer inquiries via email, WhatsApp, live chat, and calls during USA business hours.- Assist clients with diamond & jewelry product details, pricing, availability, and certifications.- Coordinate with sales, operations, and logistics teams for order processing and updates.- Maintain accurate CRM records and client communication logs.- Resolve customer concerns professionally while maintaining brand reputation.- Follow up on quotes, confirmations, deliveries, and after-sales support.- Support repeat business by building long-term client relationships.Required Skills & Qualifications:-- Graduate or equivalent (Jewelry / Gemology background is a plus)- 1-3 years of experience in customer support, sales coordination, or B2B support- Excellent written and spoken English (USA client communication)- Basic knowledge of diamonds (4Cs), jewelry terms, and certifications preferred- Comfortable working evening / night shifts- Proficiency in email handling, WhatsApp Business, CRM tools, and MS OfficePreferred Candidate Profile- Experience in diamond, jewelry, or luxury goods industry- Prior exposure to international clients (USA)- Strong problem-solving and communication skills- Professional, polite, and customer-focused attitude (ref:updazz.com)

Payroll Type : Permanent