NNIIT - Associate - Customer Success (0-2 Yrs) Hyderabad (After-Sales/Customer Service)

Job Title: Customer Success Associate (CSA) Company: NNIIT Location: Hyderabad (Onsite) Employment Type: Full-Time Joining: Immediate Shift Timing: 11:30 AM - 9:00 PM Weekly Off: Sunday (Fixed) Compensation: - 2 - 3 LPAAbout Company:NNIIT is a growing education and training organization focused on providing high-quality learning solutions and career-oriented programs to students across India. We are committed to delivering excellent student experiences and measurable learning outcomes.Role Overview:NNIIT is looking for a highly motivated and customer-centric Customer Success Associate who can manage student and parent relationships, ensure satisfaction, and drive retention. This role plays a key part in delivering a smooth and positive learning experience.Key Responsibilities:- Act as the primary point of contact for students and parents- Handle queries, follow-ups, and escalations via calls, WhatsApp, and email- Onboard new students and explain courses, processes, and expectations- Ensure high levels of student satisfaction and engagement- Coordinate with academic and internal teams for issue resolution- Maintain accurate records in CRM and internal systems- Collect feedback and share insights with management- Achieve assigned student engagement and retention targetsRequired Skills & Eligibility:- Graduate in any discipline (preferred)- 0-2 years of experience in Customer Support / Customer Success / Tele-calling / Counseling- Freshers with strong communication skills may apply- Excellent verbal and written communication skills- Strong interpersonal and problem-solving abilities- Comfortable with calls, follow-ups, and customer interaction- Basic computer and CRM knowledge- Ability to work in a fast-paced environment- Immediate joiner preferred (ref:updazz.com)

Payroll Type : Permanent