Be a Non Voice Service Executive on Our Squad

Be a Non Voice Service Executive on Our Squad Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Job Description: Responsibilities: Customer Interaction Chat/Email: Use live chat or email ticketing systems to professionally address customer questions, grievances, and requests. Data processing and entry: Correctly enter and update transaction or customer data into the internal database or CRM of the business. Transaction Management: Examine and handle orders, claims, and applications, making sure that all supporting documentation complies with internal compliance requirements. Resolution of Queries: Examine intricate client problems and produce precise, succinct, and understandable written answers. Performance Metrics: Regularly achieve or surpass Key Performance Indicators KPIs like Quality Score, Resolution Rate, and Average Response Time ART. Quality Assurance: Verify that all written communications follow the company 's grammar and brand voice guidelines. Documentation: To enhance internal FAQs and help guides, keep thorough records of all cases that have been resolved and identify any reoccurring problems. Required Skills: Written Communication: Proficiency in the necessary language 's grammar, punctuation, and business writing. Typing Speed: High-speed typing with at least 98% accuracy at least 35 to 45 WPM. Analytical Thinking: The capacity to decipher intricate data and derive pertinent information in order to address client issues. Attention to Detail: The ability to spot minute differences in information or records. Experience: 0 to 3 yrs Salary: Best in the Industries Immediate Joiner Mostly Preferred Interested Candidates Contact the HR ASAP Warm Regards, HR - Maria