Customer Support Role (2-10 Yrs) Bangalore (After-Sales/Customer Service)

- Manage incoming calls and make outbound calls, email to resolve customer queries effectively.- Identify and understand customer needs to ensure high satisfaction- Build and maintain trust with customers through professional communication- Provide accurate, complete, and timely information using appropriate tools and methods- Handle customer complaints, offering effective solutions and timely follow-ups- Maintain records of customer interactions and update customer accounts- Follow standard communication procedures, guidelines, and company policies- Go the extra mile to actively engage and retain customers (ref:updazz.com)

Payroll Type : Permanent