Executive/Trainees/Intern - Email Support - EdTech (0-1 Yrs) Delhi (After-Sales/Customer Service)

Job Title: Help Desk / Email Support / Technical Support Specialist - InternJob Location: Dwaraka Delhi Duration: Internship - 3 to 6 months (extendable based on performance)Role Overview:As a Technical Support Specialist Intern, you will assist in providing frontline support to users via email, help desk systems, and technical troubleshooting. This role is ideal for candidates eager to gain hands-on experience in customer support, IT service management, and technical communication.Key Responsibilities:- Respond to customer queries via email and help desk ticketing systems.- Provide first-level troubleshooting for technical issues (software, hardware, connectivity).- Escalate unresolved issues to senior support staff or relevant departments.- Maintain accurate records of customer interactions and resolutions.- Assist in drafting clear, professional communication for technical queries.- Support in monitoring system alerts and ensuring timely resolution.- Contribute to knowledge base documentation and FAQs for recurring issues.Required Skills & Competencies:- Strong written communication skills (English proficiency required; bilingual preferred).- Basic understanding of IT systems, software applications, and troubleshooting methods.- Familiarity with help desk is a plus.- Ability to manage multiple queries and prioritize effectively.- Problem-solving mindset with attention to detail.- Customer-centric approach with patience and empathy.Eligibility & Qualifications:- Current student or recent graduate - Basic knowledge of email protocols and technical support workflows.- Willingness to learn and adapt in a fast-paced environment.Learning Outcomes:- Hands-on experience in technical support and customer service.- Exposure to IT service management tools and processes.- Development of professional communication and documentation skills.- Opportunity to transition into a full-time support role based on performance.Stipend & Benefits:- Monthly stipend (as per company policy).- Internship certificate upon successful completion.- Mentorship and training from experienced support professionals.- Flexible working hours and hybrid work options.About Co: Coempt EduTeck Pvt. Ltd. is a Hyderabad-based EdTech company that provides end-to-end examination and e-learning solutions. They specialize in:- Digital evaluation & online exams (platforms like OneX, OnMark, EzyTest).- Engineering e-learning modules with thousands of topics and e-labs.- Support services for universities, boards, and institutions across India. (ref:updazz.com)

Payroll Type : Permanent