Equabli - Client Onboarding & Technical Support Professional (3-5 Yrs) Delhi NCR (After-Sales/Customer Service)

- General Summary- Equabli is looking for a talented Client Onboarding and Technical Support Engineer to help reimagine and reinvent how collections and recoveries are done in the US. You will be a part of a passionate talented team that is growing and be responsible for achieving the team s roadmap goals.This is an ideal opportunity for an enthusiastic and passionate Software Engineer who has previously worked at Tech scale-up, SaaS model and familiar with the challenges of a Start-up.- Responsibilities:- - Client Onboarding & Configuration- - Understand client and partner onboarding requirements, document them clearly, and communicate effectively with Level 1 (L1) support teams.- Enable L1 teams to perform product configurations and integration testing for onboarding.- Create implementation guides, SOPs, and internal knowledge base articles to streamline onboarding.- Technical Support & Incident Management- - Define and manage a clear incident management process:o Acknowledge, document, and track incidentso Communicate business impact and incident timelineso Perform root cause analysis (RCA)o Develop tactical workarounds and strategic long-term solutions- Handle data and scripting-related fixes independently.- Coordinate with Level 3 (L3) teams for escalated issues and code-level fixes.- Participate in production release support sign-offs.- Prior Manual Testing is bonus.Automation & Tooling- - Automate repetitive onboarding and support tasks using:- SQL scripts, Excel automation- One or more scripting languages (PowerShell, JavaScript, Python)- Analyze system logs, data flows, and use tools such as Postman, ticketing systems, and Excel for diagnostics.
-User Enablement- - Develop DIY guides, FAQs, and support materials for internal teams and end users.- Collaborate with product managers to prepare and review release notes._Qualifications : Education- - Bachelor s degree in computer science, Information Systems, or a related field.- Experience- - 3 years of experience in a Production/Product Support role, preferably managing multiple clients.- Prior experience with SaaS platforms or technology startups is a strong plus.- Familiarity with the finance domain is required (e.g., banking, insurance, investment, debt management).- Skills & Competencies- - Strong SQL skills and solid understanding of relational databases.- Experience in at least one scripting language (e.g., PowerShell, JavaScript).- Hands-on experience with:- Ticket management tools (e.g., Jira, Zendesk)- API tools like Postman- Data/log analysis and Excel automation- Excellent problem-solving, coordination, and communication skills.- Strong collaboration abilities with cross-functional teams including development and product.- Work Schedule- - Must be available to work during US business overlap: 6:00 PM IST to 3:00 AM IST. (ref:updazz.com)

Payroll Type : Permanent