Solution Analysts - Client Account Manager (3-5 Yrs) Ahmedabad (After-Sales/Customer Service)

Account Manager - Work from Office (3-5 years experience)Responsibilities :- Manage and nurture existing customer accounts to ensure ongoing satisfaction and retention.- Reconnect with past customers to explore new opportunities and rebuild business relationships.- Generate new business through existing customer networks and referrals.- Act as the primary point of contact for customer communication and issue resolution.- Monitor customer satisfaction proactively to prevent escalations.- Coordinate with internal teams to ensure timely delivery of solutions and services.- Provide regular status updates, reports, and feedback to both customers and management.- Maintain accurate records of customer interactions, opportunities, and progress in CRM.Requirements- 3-5 years of experience in account management or client servicing.- Strong communication and relationship management skills.- Ability to handle escalations and resolve issues effectively.- Proven ability to generate revenue from existing accounts.- Organized, detail-oriented, and proactive in customer engagementInterested candidate can share me their resume at :Industry : IT Services and IT ConsultingEmployment Type : Full-time (ref:updazz.com)

Payroll Type : Permanent