Interactive Brokers - Client Services Role - International Region - Funds & Banking Vertical (2-8 Yrs) Mumbai (After-Sales/Customer Service)

Job Description & Requirements:- Resolve client inquiries via calls, chats, and e-mails for asset and cash transfers related to client support.- Closely work with our back office to manage and resolve all securities-related queries from our clients globally, including systematic follow-up to resolve pending transfers/settlements, differences, and breaks.- Support Operations Service in their Securities/Global Custody day-to-day transactional business in the field of Settlement (clarifications and follow-up on Settlements completion)- Ensure query resolution till completion within agreed service levels and client satisfaction.- Commit to a culture of continuous improvement and centered on client service.- Deliver excellent client service while continuously challenging our process efficiency and behavior.Qualification:- Education: University degree (Bachelors) required- Experience: Previous client service experience within the financial and security service industry, preferably in the area of Settlement (Securities transfers of all kinds) and/or Cash transfers / Or MBA apprenticeship with a finance profile / or three years of Inbound Client services experience in the International BPO industry for banking/ finance process.- Passion for dealing with clients and understanding of securities and global custody products.- Can-do mentality with proven ability to increase client satisfaction (you re a keen observer and problem solver) and with a flair for new technologies- Strong problem-solving skills and ability to work under pressure- Focused on client service and timely resolving of client enquiries.- Adaptable, motivated, self-directed, and driven (always staying up to date and improving)- Fluent in English (any other European language is a plus)- Comfortable with rotational shifts including night shifts.Company Benefits & Perks:- Competitive salary package.- Performance-based annual bonus (cash and stocks)- Group Medical & Life Insurance.- Modern offices with free amenities & fully stocked cafeterias- Monthly food card & company-paid snacks.- Hardship/shift allowance with company-provided pickup & drop facility-- Attractive employee referral bonus.- Frequent company-sponsored team-building events and outings.- Depending upon the shifts.- The benefits package is subject to change at the management s discretion. (ref:updazz.com)

Payroll Type : Permanent