Manager - Customer Support/Client Servicing (4-5 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Job Summary:We are looking for dynamic and detail-oriented Customer Support to join our 247 support team. You will be the frontline of support for our clients using VMware Workspace ONE, Zoho CRM, and other Zoho applications. The ideal candidate should have excellent communication skills, a problem-solving mindset, and prior experience in handling software product support queries.Key Responsibilities:- Provide real-time support to customers via email, chat, or calls for VMware Workspace ONE and Zoho products.- Troubleshoot technical issues, resolve configuration errors, and assist with product usability.- Work closely with internal technical teams for escalations and follow-ups.- Maintain detailed documentation of client issues and resolutions in ticketing systems.- Ensure timely response and resolution within agreed SLAs.- Participate in knowledge base creation and internal support documentation.- Escalate unresolved issues promptly to appropriate teams.- Ensure a smooth handover during shift changes.Required Skills & Qualifications:- 4-5 years of experience in customer or technical support, preferably in IT/Software domains.- Familiarity with VMware Workspace ONE UEM/EUC platforms and Zoho CRM, Zoho Desk, Zoho People or other Zoho apps.- Strong communication and interpersonal skills.- Ability to work independently and handle shift-based operations.- Proficiency in English (spoken and written).- Experience with ticketing systems (e.g., Zoho Desk, Freshdesk, Jira) is an advantage.- Basic knowledge of mobile device management, SaaS platforms, and cloud apps preferred. (ref:updazz.com)

Payroll Type : Permanent