Team Leader - International Voice Process (4-6 Yrs) Noida (After-Sales/Customer Service)

Job Description:We are looking for an experienced Team Leader to manage and guide a team of customer support/sales executives in an international voice process. The candidate should have strong leadership skills, excellent communication, and the ability to drive team performance.Key Responsibilities:1. Handle and manage a team.2. Monitor daily team performance and ensure targets are achieved.3. Conduct call monitoring, feedback, and coaching sessions.4. Maintain team productivity, quality, and attendance.5. Handle escalations and support team members in resolving customer issues.6. Prepare daily and weekly performance reports.7. Motivate the team to achieve individual and team goals.Requirements:1. 4-6 years of total experience in BPO/International process.2. Minimum 1-2 years experience as Team Leader3. Excellent communication and leadership skills.4. Experience in team handling, performance management, and call monitoring.5. Ability to work in a fast-paced environment. (ref:updazz.com)

Payroll Type : Permanent