Associate - Digital Support - Creator Platform (1-5 Yrs) Gurgaon/Gurugram/Delhi NCR (After-Sales/Customer Service)

Location: Gurugram, HaryanaExperience: 1-3 YearsQualification: Any GraduateAbout the Company:Our client is an emerging player in the social commerce ecosystem, empowering digital creators to monetize their product recommendations while delivering a seamless shopping journey to online consumers. The platform bridges creators and brands in a fast-growing, content-driven marketplace.Role Overview:- We are hiring a proactive and digitally inclined Creator Experience Executive who will be responsible for managing real-time customer and creator interactions via live chat support.
-The role requires someone who understands social media trends, creator engagement, and online shopping behavior.- This position is ideal for candidates who enjoy working in fast-paced startup environments and have a strong interest in fashion, content creation, and influencer-driven commerce.Key Responsibilities:- Manage high-volume live chat queries from customers and creators- Provide accurate and timely information regarding products, orders, and platform features- Build strong relationships with creators by understanding their goals and engagement strategies- Ensure quick resolution of issues while maintaining high customer satisfaction- Stay updated on platform updates, policies, and digital content trends- Monitor social media platforms (Reels, YouTube, fashion content) to understand evolving creator strategies- Coordinate with internal teams to improve overall user experienceCandidate Profile:- 1-3 years of experience in customer support / chat support / e-commerce operations- Typing speed of 40-50 WPM with strong written communication skills- Excellent problem-solving and multitasking ability- Strong understanding of social media platforms and creator ecosystem- Energetic, adaptable, and comfortable working in a dynamic startup culture- Passionate about digital trends, online shopping, and influencer-led commerce- Strong interpersonal skills with a collaborative mindset (ref:updazz.com)

Payroll Type : Permanent