Join a Top Assistance Team as a Non-Voice Executive

Join a Top Assistance Team as a Non-Voice Executive Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Your Duties: Multi-Channel Support: Use email, live chat, or web tickets to address consumer questions, grievances, and requests. Data Entry & Processing: Correctly enter technical data, order details, or customer information into the business's CRM or ERP systems. Troubleshooting: Use internal knowledge base articles and normal troubleshooting procedures to identify and fix client issues. SLA Adherence: Maintain excellent productivity scores and make sure all jobs are finished within the specified Turnaround Time (TAT). Quality Assurance: To reach the desired Quality Scores, maintain a high standard of accuracy and professionalism in all written correspondence. Documentation: For future reference, keep thorough records of customer contacts and case notes. Escalation Management: Use internal ticketing mechanisms to identify complicated situations that need expert assistance and direct them to the relevant department. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria